Patient Follow-up

The patient follow-up process begins at once when the claims get reimbursed by the patient’s insurance. This Process includes, Patient statements, Collecting the Payments and Customer Service.

CNTI ensures patient statements are generated and mailed depending on the Patient Billing Cycle. The statements are constantly being sent out on a planned cycle thus creating a continuous flow of Revenue. Reminder statements are sent with a definite period of time to collect the patient responsibilities. CNTI’s patient follow-up team analyses and determines whether the patient has to bill either for co-pay or deductible or other patient responsibilities before the statements are generated. Thus avoiding incorrect billing and unpleasant Customer Satisfaction.